RETURN POLICY

If for any reason you are not completely satisfied, you may request a return of your product within 14 days of receiving your order.

• If you receive an item damaged, you can request a repair, a replacement or a refund within 14 days of delivery.

• Please note that made-to-order products, such as commissioned artwork and custom and made-to-order designer pieces, are not eligible for returns or refund.

• ARTGALLERY NIKA is responsible for all return costs.

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I CHANGED MY MIND, HOW DO I RETURN MY ORDER?

Once your item has been delivered, you can request a return by contacting your Customer Service specialist at +34 643 483 046.

• Even if you decide to return your item, we want to ensure you get the best service possible.

Does the return have to be sent within 14 days of receipt? Or is it just the request that needs to be made within that period?

Only the return request must occur within 14 daysafter delivery. Once we are informed, you will be able to return your order safely.

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HOW DOES IT WORK?

• One of our Customer Service specialists will inform you how to proceed with your return once your request has been received.

• You will receive the return shipping documentstion with clear instructions.

• If necessary, we can locate restorers on your behalf, communicate with artists, or arrange for your return shipment. Our team wants to make this process as easy as possible for you.

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RETURNS ARE FREE:

• We pay the return costs, so it is 100% free.

• This includes re-packing, picking, shipping, customs, etc.

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WHAT IS REIMBURSED?

You will receive a full refund, including the price of your item and shipping charges.

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CAN I RETURN PRODUCTS MADE TO ORDER?

• No, made-to-order products are not eligible for returns. This includes commissioned artwork, custom designer furniture, and made-to-order furniture.

• However, once the commissioned piece is finished and ready for shipment, you will be asked to provide a final confirmation based on the photo of the commissioned piece. As long as it hasn't shipped, you can still cancel the order and receive a full refund.

• Once you confirm the order, it is shipped and is no longer eligible for a return or refund.