WHERE DOES ARTGALLERY NIKA DELIVER?

As an international company, we are proud to ship our artworks worldwide, with the exception of countries or territories involved in military conflicts or subject to international trade sanctions.

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HOW LONG DOES DELIVERY TAKE?

Art Gallery Nika is deemed to have fulfilled its delivery obligations once the ordered and paid artwork has been dispatched to the address provided by the buyer.

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Orders are generally dispatched within 7 to 10 business days following payment confirmation. Lead times may be extended if the buyer requests additional bespoke preparation, crating, or framing services prior to shipment.

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For commissioned artworks, creation lead time must be added to the standard shipping schedule.

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Deliveries are handled by third-party logistics partners operating under contract with Art Gallery Nika.

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Transit times to the final destination may vary depending on the country of delivery and, specifically, the processing speed of local customs authorities.

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HOW CAN I TRACK MY ORDER?

You will be able to track your shipment using a tracking number and link sent to your email, typically within 2 to 3 days following purchase.

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Once generated, the tracking link will also be accessible directly from your «My Orders» account page.

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As we partner with external carriers, tracking features may vary slightly from one provider to another. Certain courier services offer delivery window scheduling, although ARTGALLERY NIKA cannot guarantee this availability.

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Please note that tracking notifications are dispatched directly by our partner logistics carriers.

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HOW MUCH DOES SHIPPING COST?

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Shipping costs are generally not included in the purchase price of the artwork and depend on the final destination. Art Gallery Nika maintains predefined regional shipping zones with standard rates that are added to the price of the artwork.

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Upon receiving an order, the Art Gallery Nika support team carefully cross-checks and calculates the exact live shipping cost to the specific delivery location. Should the current carrier quote be lower than our standard flat rate, Art Gallery Nika will adjust the final invoice using the lower actual rate.

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Please note that shipping charges include:

• Transit Insurance: your shipment is 100% insured against loss, theft, or transit damage.

• All export customs duties, domestic taxes in the country of dispatch (Spain), and formal documentation preparation.

• Transportation costs charged by the third-party logistics provider.

• Dedicated customer support from ARTGALLERY NIKA to assist with logistics coordination throughout transit.

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You may also choose our premium «White-Glove» delivery service handled by specialized fine art handlers, available at an additional cost.

TAXES AND CUSTOMS:

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Deliveries of artworks purchased from Art Gallery Nika to destinations outside Spain are executed under Incoterms DAP terms.

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Incoterms DAP (Delivered at Place) stipulates that the seller assumes all risks and transportation expenses to bring the consignment to the agreed address in the buyer's country (e.g., door-to-door or receiving warehouse), excluding unloading, import customs clearance procedures, and local destination duties, tariffs, or import taxes.

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WHERE IS MY ORDER?

Because deliveries are fulfilled by specialized third-party carriers, we advise monitoring the shipment via the tracking link emailed to you within 2 to 3 days of purchase.

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You can also check transit status at any time via the link located in your «My Orders» section.

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Need further assistance? Feel free to contact us via WhatsApp.

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WHAT IF MY SHIPMENT IS LOST OR ARRIVES DAMAGED?

Should any issue arise with your delivery, please contact your dedicated customer support manager immediately.

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Please take clear photographs of the exterior packaging (ideally before unpacking) as well as the specific damage on the artwork itself. Providing comprehensive photographic documentation enables us to resolve the claim swiftly.

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Your order is 100% insured. If the artwork arrives compromised, you are entitled to a full refund, unless you elect to have the piece professionally restored or replaced. In such instances, we will arrange restoration or replacement at no additional expense to you.

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If you choose a refund, ARTGALLERY NIKA will cover all return shipping freight costs (excluding local customs fees, export/import clearance, and duties incurred in the returning country).